Shoo-fly’s mission is to provide the highest quality products and safest insecticides to ensure happy customers and animals.

We will accept most returns of unopened, undamaged, unused products minus a 20% restocking fee and less shipping fees both ways after we have received, inspected and approved a return. Credits will be issued within 3-5 business days of receipt of returned products.

Be sure to get a tracking number for your return. Shoo-fly is not responsible for items that do not arrive at our office or are damaged en route.

Please include the following with your returns:

• Date and number of your invoice (or a copy of it)
• Your name as it appears on the credit card used, along with the last four numbers of the card
• Brief description of the problem you encountered
• Your contact information

If return is approved, your refund will be processed within 3-5 business days of receipt of returned products. A credit will automatically be applied to your original method of payment as provided after the return is received and approved.

If you receive confirmation from Shoo-fly of a refund being issued but the refund doesn’t appear on your account, contact your credit card company.

No refunds will be issued after 30 days from the date on the original invoice.

No refunds will be issued on open bottles, used parts or parts damaged due to negligence.

Warranty

Shoo-fly will warrant our Master Unit for one year from date of purchase when our insecticides are used exclusively in the system. Use of any other products in the Unit will void the warranty. See the owners manual for more information.

Questions regarding orders placed with Shoo-fly distributors must be addressed with the distributor. Shoo-fly will not accept returns or honor warranty of equipment for sales not made through the Shoo-fly Ocala office. When your system is installed, be sure to fill out and return the warranty card that comes with your owners manual.

How to Return your Order

If you find that you ordered or received the wrong parts contact the office right away. We will make it right. You can email us at shoofly@shoo-fly.com or call 352-351-5858 We will try our best to work with all of our customers.